Things You Can Expect From A Third-party Debt Collection Agency

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When opting to hire a debt collection agency, one must consider a few things. This blog will focus on how these agencies can help with the overall collection process.

Berkeley Lake, GA, United States, 4th Mar 2023, King NewsWire Debt collection is one of the most undesirable yet necessary tasks for businesses. A company may appear successful, especially when you look at sales, but if the customers need to pay on time, this could bring you in trouble. On the other hand, with a healthy and consistent influx of money, businesses, at some point, will be able to pay employees, purchase inventory and pay for operational expenses and overhead. Again, a third party collection agency can help if there has been trouble collecting from past-due accounts.  

When a business considers hiring a debt collection agency, they must consider a few things. This blog will focus on how these agencies can help them with the overall collection process.  

Time to Hire 

For businesses, debt collection is an ongoing task. Some may take on the responsibility, while most firms will enlist a third party collection agency. Relying on these agencies for debt collection frees up a business’s time. It also ensures that regulations surrounding the Fair Debt Collection Practices Act are followed, provided the company works with a trustworthy and ethical agency.  

A debt collection agency has the tools to do the job quickly and effectively. They’re experts when tracking down consumers that need to be more responsive. These firms also use credit-reporting services and enhance the debt recovery process. The third party debt collection agency a business choose to work with is a critical decision for the company’s financial health. Of equal importance is how that agency performs its duties while preserving customer relationships.  

The question is how you plan to choose a debt collection agency for the company’s financial health. The agency’s duties are of equal importance when preserving the customer relationship. While it may sound confusing, it’s essential to do the homework and ensure that the agency the company chooses has the right experience and that the way they approach debt recovery is fit for the company.  

Things to Expect. 

When a company plans to hire a third party collection agency, it’s essential to take a moment to think about how it’ll evaluate whether or not a particular agency is a good fit for the company. Of course, one must not simply sign up with the least expensive one, as it often gets one what they pay for. However, that doesn’t mean that they should go for an expensive one either.  

It’s best to look for a trustworthy company with both experience and a good reputation. When partnering with a third party collection agency, there are some key areas one needs to keep in mind: 


It’s a highly regulated industry, and it’s essential to work with a firm with the experience and knowledge of the laws specific to the state. In addition, one must check to see how long the company has been in business and whether they have worked with others in the industry.  

It is wise to consider going through the company’s Better Businesses Bureau rating. This can be helpful when it comes to identifying businesses with a history of issues.  


Rules for debt collection vary from one state to another. In fact, only some debt collectors are licensed to practice in all states. Therefore, before choosing a partner, it’s essential that to put trust in someone else’s hands. It’s more about ensuring that they’re licensed for the state where they run a business.  

Checking their membership of any professional groups or associations can also be helpful.  

Focused Customer Service 

Debt collection agencies have a terrible reputation about resorting to intimidation and scare tactics to get the money owed. There for it’s essential to ensure that the third party collection agency understands that they must represent the company professionally. In addition, they must protect the company’s public image.  

A debt collection agency with a good market reputation will only use unethical means to get people to pay. Moreover, a company may want to avoid working with a company that uses illegal ways to collect revenue.  


Due to the sensitive nature of the information involved, it’s incredibly vital that the collection agency runs secure methods of handling communication and monetary transfers. Additionally, they must use a secure web-based portal to receive payment. Here every precaution needs to be taken to protect the client’s information.  

Credit Reporting 

There is a third-party collection agencies that are classified as data furnishers. It is defined under the Fair Credit Reporting Act (FCRA). This clearly states that they can furnish debt collection and loans placed for loan servicing to Credit Reporting Agencies.  

Remember, not all debt collection agencies have this ability. Still, it can be a handy tool for those who do, especially regarding improved debt recovery.  

Doing the Grunt Work 

Consumer debt collection can be exceptionally messy, especially for customers and clients with great relationships. However, a credible debt collection agency has nothing to worry about tarnishing vital client relations. In fact, it’s best to avoid pushing forward on yourself or the hard-working staff to look forward to debt collection.  

The focus is on quality customer care and selling services or goods. Debt collections will analyze the statements, follow up on past due bills, and collect payments from overdue accounts. Remember, on average; it takes up to three months or more for a business when receiving total debt balances.  

Understanding the Financial Bureau 

Debt collection agencies are required by law to abide by the legalities and guidelines mentioned below.  

  • Federal Trade Commission (FTC) 
  • Fair Credit Reporting Act (FCRA)  
  • Fair Debt Collection Practices Act (FDCPA) 
  • Consumer Financial Protection Bureau (CFPB) 

Get Experts Onboard 

Most importantly, business owners need to realize the damage customer debt can have on their business credit. Loyal customers can go through hard times, although businesses deserve to be paid for the services and goods they give. With the knowledge and experience to deal with debt collection in a stern and ethical matter, collectors are essentially experts in helping relinquish funds.  

With skip tracing and other non-threatening methods to track down a debtor, debt experts then send customized letter templates to outline a customer’s debt. To highlight a higher percentage of past due debt, it’s more about getting paid by customers after being contacted by a third party collection agency. 

Final Wrap 

While looking for a third party debt collection agency, one must partner with the experts. Vital Solutions has helped clients who need a firm, ethical and professional approach to manage their accounts receivable portfolios. The goal is to provide the best customer service for clients and consumers. 

Media Contact

Organization: Vital Solutions Inc.

Contact Person: Paul Robson

Email: [email protected]


Address 1: 4775 Peachtree Industrial Blvd. #310

City: Berkeley Lake

State: GA

Country: United States

Release Id: 0403232597

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